Bad Customer Service

Today the 4th of November I received bad service from the white lady with a blond hair by the Reception. Its been a month since I joined the gym, I go along with my younger sister and her boyfriend. I accidentally left my gym card with my sister, and the boyfriend also left it by her in the side pocket of her towel. So the boyfriend went to gym alone last week and accidentally and swiped with my card instead of his. He was struggling to get in and asked to be assisted with the card only to be told is not his card. He then explained it was not on purpose he swapped the cards. They then told him they are going to suspend my card and I have to go fetch it. I understood very well and had no problem with it. So today I go to gym and I explained to the lady what had happened. With and attitude she says to me "that is not my problem" so I rep**** back with an attitude because I am asking her to unspuspend my card but she responds in that manner. The problem is she does not listen!!!! She answered so fast and with an attitude. I have worked in customer service for six years and the no1 rule is listern to a client before responding. She went on about how rude I am because when I ask her if she says it's not her problem how am I suppose to be assisted. After a while she then took my card and activated it. What was so hard in the first place. Because I explained to her in was an honest mistake and I acknowledge it. I was not at all happy about the service I got, she has no customer s****s at all. She must be taught to listern attentively.