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abris A
1 reviews | Active since Dec 2016
15 Aug 2023, 10:10
Shocking bad service!
Worst service! I cannot understand how travel companies like this still exist! I have been dealing with Johan Frey for 2 weeks now and he still could not do one request, one! I only required accommodation for one night in Botswana and until now he could not do that?? Eventually I got hold of the place in Botswana and booked the accommodation myself! Took me 10 minutes to do. I will never deal with them again!!
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Replies (4)0
Replies (4)
Temba Travel's replyOfficial
15 Aug 2023, 12:54Hi Abri. This is shocking to me as well.
Temba Travel's reply15 Aug 2023, 12:54
Official
Hi Abri. This is shocking to me as well.
Temba Travel's replyOfficial
15 Aug 2023, 14:11I am truly sorry you feel the way you do. Temba Travel prides itself on being a company that provides the best possible service and nothing pleases us more than a happy client.
A delay of more than 48 hours is most certainly not acceptable. Please accept my sincere apology. Andries Erwee MD
A delay of more than 48 hours is most certainly not acceptable. Please accept my sincere apology. Andries Erwee MD
Temba Travel's reply15 Aug 2023, 14:11
Official
I am truly sorry you feel the way you do. Temba Travel prides itself on being a company that provides the best possible service and nothing pleases us more than a happy client.
A delay of more than 48 hours is most certainly not acceptable. Please accept my sincere apology. Andries Erwee MD
A delay of more than 48 hours is most certainly not acceptable. Please accept my sincere apology. Andries Erwee MD
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abris A's updateReviewer Update
15 Aug 2023, 14:43It is not about feeling. I phoned Johan, emailed him, followed up with him every 2nd day. He got irritated because I kept on following up. Once he finally sent me a quote he did not even check if the booking is the correct? I picked up the problem and notified him immediately. He said he will get back to me but not to worry, I am stressed for nothing. This was on the 10th of Aug. I phoned him yesterday the(14th) morning and he said he will get back, but I must not stress.
Well, the room I required is now booked! What now?? And up to now I still have not heard from him?? A delay of 288 hours...
Well, the room I required is now booked! What now?? And up to now I still have not heard from him?? A delay of 288 hours...
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abris A's update15 Aug 2023, 14:43
Reviewer Update
It is not about feeling. I phoned Johan, emailed him, followed up with him every 2nd day. He got irritated because I kept on following up. Once he finally sent me a quote he did not even check if the booking is the correct? I picked up the problem and notified him immediately. He said he will get back to me but not to worry, I am stressed for nothing. This was on the 10th of Aug. I phoned him yesterday the(14th) morning and he said he will get back, but I must not stress.
Well, the room I required is now booked! What now?? And up to now I still have not heard from him?? A delay of 288 hours...
Well, the room I required is now booked! What now?? And up to now I still have not heard from him?? A delay of 288 hours...
Temba Travel's replyOfficial
15 Aug 2023, 15:49I take your point. I am certainly not happy. replace feel with experienced the way you did. You will understand that I cannot deal with this further on a public domain but appreciate the fact that you made me aware of the problem.
Temba Travel's reply15 Aug 2023, 15:49
Official
I take your point. I am certainly not happy. replace feel with experienced the way you did. You will understand that I cannot deal with this further on a public domain but appreciate the fact that you made me aware of the problem.