Themba Auto Clinic Assaults Customers, unfathomable why Budget Insurance would use them as a service provider

Firstly i took my car in for an inspection as i have an extended warranty and was advised by my insurer that Themba Auto clinic was one of the RMI's within my area. My car was towed there and later i was advised that the oil pump in my car had failed hence the car was not starting. Hence i was of the understand that the oil pump need to be changed. I received a call thereafter to say that they did not know what was wrong and that the car needed to be stripped in order for them to tell my insurer what was wrong with the car and that would cost me R3000, being a woman i am not fami**** with cars, and as per the advises of the mechanic at Themba auto clinic i was advised that the oil pump had failed and that was the cause. Feeling uncertain as to the honesty of the employee as I had given contradicting diagnosis. I advised that i would pay for the inspection and collect my car and would get a second opinion. I was unable to go myself to retrieve my vehicle so i sent some i could trust , I was advised that my vehicle would be ready for collection at 12h00. At 13h00 the person arrived at the dealership and the vehicle parts were still not put back into the vehicle. One of the employees attempted to start the vehicle fully aware that the oil pump was damaged and that this could cause further damage to the engine. He was advised that as trained staff they should be aware that this could cause more damage. However the employee was very rude and got aggressive and proceeded to assault the person that was sent to collect the vehicle and then proceed to grab an iron pipe. The owner was approached and the details of the employee was requested however the owner was very uncooperative and refuse to give any information regarding the employee. I am of the opinion that this is extremely unprofessional , and i would not recommend their services to anyone. Firstly the clearly have untrained and *********** staff and the owner condones the appalling behavior of his staff. I have no idea why an accredited insurance provider like Budget would agree to work with such an unprofessional company and i am considering changing my insurance provider as when i reported the incident they advised me that i need to speak with the owner of the dealership and that was all the assistance that they could provide me with.