Telly Tenna TV CC - Poor Customer Updates

My television has been standing at this place in line to fix for almost 11 days, which was a brand new item bought at House & Home Forest Hill Centurion. I've asked numerous times for someone to please call me with an update but I've had to call them myself every time. They've now decided today that a new TV be given to me, however, just to send that mail will only happen at 1pm. I don't think it should take that long to send an email yet alone I've had call them to find out what's happening. Very poor level of service.