I accidentally bought airtime with internet banking to a wrong number & I would like to reverse it.

You are incompetent and your agents are so rude . They seem to not know their product and they’ll be telling you different stories

I have been struggling with Telkom for about 3 months now with regard to my LTE package they forced upon me, They cut my ADSL and forced me to take the 10MB LTE package. I never get any speed above 1MB and I log numerous faults, via mail, phone, chatting to agents online. Nothing resolves my issue. It will work for a few hours at most and then again the same story. And they still expect us to pay for a service we are not getting? Pathectic

We do have a 10 mg uncapped line, we have not received any contract at all, but we are being throttled on the 5th of every month, now, we have also changed our banking details and the date for the debit order to go off. When we phoned Telkom today, they told us that we are in arrears with more than R1200. So now I have to pay this today and on the 15th of April they will deduct another R1200 plus an additional R400 which they claim is an arrears amount. My bank gets debited every single month with the amount on the Invoice, so how the hell can I be in arrears. Telkom is deducting money from Clients accounts which we are not aware off. About 2 weeks ago, Telkom suspended my service for 3 days (and this over a weekend) due to non payment, but the fault was actually on their side as they never allocated the payment to my account. After the 7th call to Telkom, they confirmed that they can see that the payment has been made, but not allocated. I demand that this be investigated and that the necessary or extra they took be refunded or credited to our account. My advise to everyone thinking to go to Telkom, to rather stay away - they are not worth it.

I have been emailing them for months requested to cancel my insurance and I have called them to it's been almost 5months later and still no feedback.

80 gigs of data from Telkom ZA have suddenly vanished in 4 days. Working remotely completely disrupted by Telkom's unreliability and complete lack of customer support. Very difficult to have to rely on companies which charge for services that they do not deliver. @TelkomZA, please remedy this ASAP!

Yesterday I called in to 10210 (billing dept) after my services were suspended.I asked for payment information,the lady I spoke to said I can pay via EFT or their portal.After 5 hours I called back checking why my services were not reconnected,I only learnt that if I used portal payment was going to reflect immediately,meaning the 1st lady I spoke to FAILED to explain this to me.I was told it will take 78 hours for my payment to reflect.I said I cannot wait that long,I want email address to send proof of payment,I was told there's nothing which can be done because their system is automated and will switch back my service once it reflects.Today I called in asking for complaint email address because it is not my fault that I was not given full information and I desperately need my services reconnected for my child who is doing home schooling.The lady who assisted me gave me her email address to send proof of payment. Later today I called back,the agent I spoke to told me there's nothing that can be done,they don't even have option to give clients to send proof of payment.I must just wait.I asked him what if it takes 2 weeks,He said IF it takes 2 weeks then I cam complain,now am not happy.Why am I punished for misinformation I was served with,even if the system is automated there is always human intervention.I want my services reconnected with Immediate effect because it is day 2 my child not attending classes

I am paying Telcom, a premium rate but their internet service is useless. I tried to contact them online, telephonic ally but wit no avail.

I've been experiencing problems with my telkom line since August 2019...I've signed up for a R99 10gig contract, however my account has been debited with R598 since December 2019... Which I'm not liable for, I have disputed the amount since then, I've wasted tones of airtime trying to resolve the ongoing issue with telkom & unfortunately to no avail!!! My line has been suspended once again & @ this crucial time of lockdowns too!!! @this point I am absolutely disgusted in telkom service & I'm not willing to be listed @ the credit bureau because of telkom incompetence!!! Any assistance regarding this matter would highly be appreciated. Kind Regards Miss N Taliep 0817725329

Hello Mr Peter. Telkom really failed at keeping their client's happy. I called them last week Monday for a sim swap on one of my contract number and they promised to call me back and finalize the request but nothing. I followed up with them on Wednesday and they said matter has been escalated, on Friday I followed up again and nothing has been done, I have been dealing with a lady by a name of Simlindile and she hanged up on me today after she told me that the request is referred to here manager. Please help me to ge the request finalised, surely can't wait to end contract period and cancel this bad service from Telkom.

You are incompetent and your agents are so rude . They seem to not know their product and they’ll be telling you different stories

I have been struggling with Telkom for about 3 months now with regard to my LTE package they forced upon me, They cut my ADSL and forced me to take the 10MB LTE package. I never get any speed above 1MB and I log numerous faults, via mail, phone, chatting to agents online. Nothing resolves my issue. It will work for a few hours at most and then again the same story. And they still expect us to pay for a service we are not getting? Pathectic

We do have a 10 mg uncapped line, we have not received any contract at all, but we are being throttled on the 5th of every month, now, we have also changed our banking details and the date for the debit order to go off. When we phoned Telkom today, they told us that we are in arrears with more than R1200. So now I have to pay this today and on the 15th of April they will deduct another R1200 plus an additional R400 which they claim is an arrears amount. My bank gets debited every single month with the amount on the Invoice, so how the hell can I be in arrears. Telkom is deducting money from Clients accounts which we are not aware off. About 2 weeks ago, Telkom suspended my service for 3 days (and this over a weekend) due to non payment, but the fault was actually on their side as they never allocated the payment to my account. After the 7th call to Telkom, they confirmed that they can see that the payment has been made, but not allocated. I demand that this be investigated and that the necessary or extra they took be refunded or credited to our account. My advise to everyone thinking to go to Telkom, to rather stay away - they are not worth it.

I have been emailing them for months requested to cancel my insurance and I have called them to it's been almost 5months later and still no feedback.

80 gigs of data from Telkom ZA have suddenly vanished in 4 days. Working remotely completely disrupted by Telkom's unreliability and complete lack of customer support. Very difficult to have to rely on companies which charge for services that they do not deliver. @TelkomZA, please remedy this ASAP!

Yesterday I called in to 10210 (billing dept) after my services were suspended.I asked for payment information,the lady I spoke to said I can pay via EFT or their portal.After 5 hours I called back checking why my services were not reconnected,I only learnt that if I used portal payment was going to reflect immediately,meaning the 1st lady I spoke to FAILED to explain this to me.I was told it will take 78 hours for my payment to reflect.I said I cannot wait that long,I want email address to send proof of payment,I was told there's nothing which can be done because their system is automated and will switch back my service once it reflects.Today I called in asking for complaint email address because it is not my fault that I was not given full information and I desperately need my services reconnected for my child who is doing home schooling.The lady who assisted me gave me her email address to send proof of payment. Later today I called back,the agent I spoke to told me there's nothing that can be done,they don't even have option to give clients to send proof of payment.I must just wait.I asked him what if it takes 2 weeks,He said IF it takes 2 weeks then I cam complain,now am not happy.Why am I punished for misinformation I was served with,even if the system is automated there is always human intervention.I want my services reconnected with Immediate effect because it is day 2 my child not attending classes

I am paying Telcom, a premium rate but their internet service is useless. I tried to contact them online, telephonic ally but wit no avail.

I've been experiencing problems with my telkom line since August 2019...I've signed up for a R99 10gig contract, however my account has been debited with R598 since December 2019... Which I'm not liable for, I have disputed the amount since then, I've wasted tones of airtime trying to resolve the ongoing issue with telkom & unfortunately to no avail!!! My line has been suspended once again & @ this crucial time of lockdowns too!!! @this point I am absolutely disgusted in telkom service & I'm not willing to be listed @ the credit bureau because of telkom incompetence!!! Any assistance regarding this matter would highly be appreciated. Kind Regards Miss N Taliep 0817725329

Hello Mr Peter. Telkom really failed at keeping their client's happy. I called them last week Monday for a sim swap on one of my contract number and they promised to call me back and finalize the request but nothing. I followed up with them on Wednesday and they said matter has been escalated, on Friday I followed up again and nothing has been done, I have been dealing with a lady by a name of Simlindile and she hanged up on me today after she told me that the request is referred to here manager. Please help me to ge the request finalised, surely can't wait to end contract period and cancel this bad service from Telkom.