Zero to none after sales service

I have reported a fault with Teljoy for my console that was hit by lightning on 31/01/2019, I stated that the Ethernet port had been damaged. Teljoy only collected the unit on 15/02/2019, this whole week the representative that logged the call didn't bother to phone and update on the situation of the console. I phoned today(22/02/2019) to ask what is happening, I was told by Goodness that according to the technician and the off site company that repair the units, there is nothing wrong with the console. I then requested to speak to the company myself when I found out that they haven't even check for the fault that it was logged for in the first place.

This is absolutely pathetic service from Teljoy towards a paying customer and the after sales service is appalling! How much longer will it take for them to resolve this issue?