1 reviews | Active since May 2022
Zero stars
Attention @Teljoy: 37 days and counting. Is this your standard of service? 🚩 On January 6th, I reported my rental dishwasher as broken. Since then, I’ve made over 20 calls, sent numerous emails, and received nothing but broken promises and a "senior technician" who never showed up. I pay for a rental service specifically for the "peace of mind" and "hassle-free repairs" you advertise. Instead, I’ve had: ❌ 37 days of manual washing. ❌ 20+ ignored/useless phone calls. ❌ A missed deadline of Feb 9th with ZERO communication. This is a total breach of contract. I am still waiting for the refund promised in writing and, more importantly, a working appliance. Fix this today, or the next step is the Consumer Ombudsman and consumer media outlets. We send a email yesterday on 10th of February and still no reply.
A 37-day delay, missed commitments, and lack of communication is absolutely not the level of service Teljoy aims to provide. We understand that you rent from us specifically for convenience and peace of mind, and in this instance, we have clearly fallen short.
Please allow us to urgently escalate your case to senior management for immediate intervention, We truly apologies for the inconvenience caused and appreciate the opportunity to resolve this properly and as a matter of urgency.
A 37-day delay, missed commitments, and lack of communication is absolutely not the level of service Teljoy aims to provide. We understand that you rent from us specifically for convenience and peace of mind, and in this instance, we have clearly fallen short.
Please allow us to urgently escalate your case to senior management for immediate intervention, We truly apologies for the inconvenience caused and appreciate the opportunity to resolve this properly and as a matter of urgency.