ZERO COMMUNICATION/LACK OF PROFESSIONALISM

The service I have received from Teljoy is ABSOLUTELY SHOCKING! I come home only for my gran to tell me that someone came to collect units from my address WITHOUT PRIOR NOTICE. I have been dealing with a Lungelo via email for the last 2 weeks and have made necessary arrangements with him, and have gone back and forth over Facebook asking for my banking details to be UPDATED! Now, someone has come to collect my units and apparently made a HUGE SCENE outside my home regarding the account being in arrears and people were listening in on the driver's remarks. That is HIGHLY EMBARRASSING. Even if my account may be in arrears, THAT IS NO WAY TO CONDUCT BUSINESS and your driver has left a stain on your reputation, ALSO not leaving his own name conveniently (referring to a Aminah on the card). To top things off, your driver hands over personal documents to my uncle, who is family but private, personal docs need to ONLY BE HANDED TO THE RECIPIENT! Again, I have been dealing with Lungelo who has been kind enough to assist with my billing issue but the communication is ZERO. You should not be sending drivers without prior notice and should follow up internally before doing so!