Yet another month and nothing was done...
After my last review I received a call and the gentleman was very friendly and assured me that he would sort out my issue. However, another month, another debit order and yet again another R50 penalty for nothing.
I am lost for words.
Today I received another WhatsApp telling me Im a late payer.
I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it.
Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts.
Please fix this.
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Teljoy's replyOfficial
11 Jun 2025, 09:12Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
Teljoy's reply11 Jun 2025, 09:12
Official
Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.