zW
zameka W

1 reviews | Active since Nov 2013

10 Jun 2020, 15:59

Yet another bad service from teljoy

After my last review for Teljoy where I complained that they are requesting that I continue making payment on the rented fridge which I withdrew effective 31 March 2020. Because they could not collect it then vmnecause of lockdown they expected me to continue making payment on it. After Id refused and posted my review here and lodged an ombud complaint, I received an email from Kavitha who advised that I should ignore the messages for payment. They will close the account after the fridge is collected. To my sirprise today I received an sms from a debt collector! After I had been emailing them since last week enquiring when collection will be with no response till now. I have even written in thier facebook page. No response. These people are messing with people's lives and they don't deserve to operate as a company because clearly they have no idea what they are doing. I will be liated on credit bureaux again. And I will lose out in the house that is in the process of registration. I hate the depression that has come ever using this pathetic company. I need to return thier fridge as in yesterday!

0
Replies (1)
Teljoy
Teljoy's reply11 Jun 2020, 13:57
Official
Hi Zameka,

We sincerely apologise for the inconvenience. Our agent has been in contact to assist with resolving your query.

Kind regards,
The Teljoy Team