Wrong premium deducted without my consent and no support from Ms S Naidoo

As per my singed contract attached I was advised my debit would be R399 per month.

This Morning I received a call from a Ms Naidoo with regards to my pro rata that could not be debited and I need to pay manually, witch I don't have a problem with I understand system issues pop up from time to time. She even helped me to change the debit order date witch was awesome, so her service was not completely bad, I feel about her service like I like to have my drinks mix, True debt collector style she want's to force everything onto you and you not allowed to say anything about it even though you know that she is wrong. but that left there, she advised me that my prem is R409 I politely told her that is not what I singed for and I refuse to pay that if they debit that I would report it to the consumer protection authority and must be fixed asap she then advise me that the debit has already been loaded and I will need to pay this, if this is the way she wants to treat me am I gonna be stuck with this refusal of assistance for the next 36 months (if that is the case I would need to cancel my contract even though i love my appliance).

As I handle complaints I thought about it after putting down the phone, my prorata must then also have that extra R10 club story on, she could have stopped this complaint going on social media in a wink even though the debit has been loaded and she can't change it she could literally sorted this to tell me Mr Bezuidenhout I apologize for this, unfortunately I can not change the debit it has been submitted but with regards to your prorata your prorata for the machine is X your prorata for the club story is Y, so if you pay me x - y - R10 (from the debit that she can't change) you pay me X-Y-R10 via EFT as your prorata, don't you think this would have not resulted in a complaint???????

No I just get told I need to speak manager and I can't do anything to your debit order I will phone you back in 15 min that same 15 min has no almost been a hour.

I must say I expected more of Teljoy, this has been a shocking experience, not like the sales experiance