Wrong Item delivery
I ordered a LG Smog Microwave with grill function on the website for R159/month. The lady that phoned me for the verbal contract confirmed that it is the grill micro for that price. They delivered the solo microwave without the grill function. After speaking to Wendy she confirmed that there was a mistake in the catalogue and the Solo one is R159/month. She promised that someone will phone me to sort this out, but to date I haven't heard from anyone. I don't want this deal anymore because I did not receive what was advertised and what I am paying for.
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Replies (4)
Teljoy's replyOfficial
08 Nov 2019, 07:57Good day Johan,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
Teljoy's reply08 Nov 2019, 07:57
Official
Good day Johan,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
's updateReviewer Update
19 Nov 2019, 08:10So after being promised this issue will be sorted out, going for 2 weeks, nothing happened.
I phoned last Friday and was promised Nellie will get back to me immediately but also nothing.
I am done phoning to try and get someone to assist.
I will reverse your debit orders until such time this is sorted out.
I phoned last Friday and was promised Nellie will get back to me immediately but also nothing.
I am done phoning to try and get someone to assist.
I will reverse your debit orders until such time this is sorted out.
's update19 Nov 2019, 08:10
Reviewer Update
So after being promised this issue will be sorted out, going for 2 weeks, nothing happened.
I phoned last Friday and was promised Nellie will get back to me immediately but also nothing.
I am done phoning to try and get someone to assist.
I will reverse your debit orders until such time this is sorted out.
I phoned last Friday and was promised Nellie will get back to me immediately but also nothing.
I am done phoning to try and get someone to assist.
I will reverse your debit orders until such time this is sorted out.
's updateReviewer Update
20 Nov 2019, 14:06Problem sorted, received the correct item thank you.
's update20 Nov 2019, 14:06
Reviewer Update
Problem sorted, received the correct item thank you.
Teljoy's replyOfficial
20 Nov 2019, 14:25It's a pleasure. Should you require any assistance, please do not hesitate to contact us.
Teljoy's reply20 Nov 2019, 14:25
Official
It's a pleasure. Should you require any assistance, please do not hesitate to contact us.