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Philani M
1 reviews | Active since Dec 2020
31 Oct 2025, 12:49
Would not recommend and will never use again
My contract ended in July and till today, my account is being debited. After multiple calls all with different answers. After commitments were made to refund me and confirmation that it would be corrected all which has not happened I can’t help but think it’s a way to make more money from their customers.
Completely useless customer service, completely useless company
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Replies (2)
Teljoy's replyOfficial
31 Oct 2025, 14:01Hello Philani
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide, and we completely understand your disappointment. Your feedback has been noted and will be shared with our management team to ensure this matter is addressed and that our processes are improved to prevent it from happening again.
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide, and we completely understand your disappointment. Your feedback has been noted and will be shared with our management team to ensure this matter is addressed and that our processes are improved to prevent it from happening again.
Teljoy's reply31 Oct 2025, 14:01
Official
Hello Philani
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide, and we completely understand your disappointment. Your feedback has been noted and will be shared with our management team to ensure this matter is addressed and that our processes are improved to prevent it from happening again.
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide, and we completely understand your disappointment. Your feedback has been noted and will be shared with our management team to ensure this matter is addressed and that our processes are improved to prevent it from happening again.
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Philani M's updateReviewer Update
02 Dec 2025, 20:34Whatever you “did” didn’t address anything. Another month gone and my account is still being debited
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Philani M's update02 Dec 2025, 20:34
Reviewer Update
Whatever you “did” didn’t address anything. Another month gone and my account is still being debited