Would never recommend

Honestly never experienced worse service... Typical big company, quick to take your money and slow on Customer Service.

I have been a client of theirs for about 7 years... when I did my first order, it was great, quick to contact me and quick to deliver.

Then it went all down hill.

My next order was a small fridge (wanted to get a bigger one but they didn't have stock (typical for them) and I had to go with to smaller one with the option of upgrading in 6 months to the one I want (eye roll), really needed a fridge so I accepted and waited for delivery... and waited... and waited... we sat a whole week without a fridge while I waited for Teljoy. Finally got the fridge, they atleast installed it and everything was okay.

Then a couple of months later I decided I wanted to upgrade because the small fridge I had to get was good enough for a bachelor but not a family of 4. This was also a schlep as once again, they didn't have stock... another long waiting period later and the new fridge arrives, they install it and dont take the old one... which I am being charged for... and it sits in my house, unused for another 2 weeks before they collect it after I told them I am going to dump it if they dont collect it. Luckily i am not charged for the time it was there... but I had to fight for that.

Then I need a new washing machine as mine broke during a move, this process was quick, the delivery was quick but no installation??? so I call to see if a technician will be coming to install the washing machine... nope, this is now a charged service ( are you f kidding me?). So the machine that I am completely liable for, am not allowed to service myself or tinker with or anything of the sorts, but I have to install it myself with the risk or possibly damaging it because it is now an extra charge... thank goodness for YouTube

Then we get to my eldest sons single bed, place the order, they dont have stock (shocker) and I have to wait and wait and wait again... 3 WEEKS LATER and multiple read email that were not responded to, multiple phone calls with no call backs because no one is available (I see how their company is run) and a manager had to be involved again... for the 3rd time. the bed finally arrives.

I do get a very apologetic email from the manager which I do appreciate, but I di say that I never wanted to work with that particular sales consultant again... because it has been the worst service.

Now my youngest needs a bed, its order... there is no stock and is going to take 10 - 15 business days to get stock... I am on day 13... with no ETA on when I am going to be receiving the bed, cause that I all I want... i just want to know if the bed shall be arriving this week bacause i am moving on Saturday... i have just gotten the same message from them... its going to be 10-15 business days for stock or no response at all.

Plus, when the sale consultant called me about finalizing the contract, i asked if she was the same person who assisted me last time, she claimed she was not, she was new to the company, but low and behold... its the same person... so well done for lying to your clientele... ten points for you.

At this point, I think it better I start saving up for the things that I need and slowly begin closing my open contracts with Teljoy and I cannot see myself ordering from them again after all of this. it was great when I could afford to purchase the items I needed... but now I am just over it and over Teljoy, if i could give negative stars, Teljoy you would get 5.