TG
Thulisile G
1 reviews | Active since Jun 2017
28 May 2024, 06:21
Worst store ever
I bought 2 Appliances from them the 1st 1 bought it in 2020 /02/01 and the 2nd Appliance bought in 2020/ 12 /01 . Both Appliances are supported to be paid up in 2023 cause it was 36 months renting period and then but still I'm paying for what ke I don't isn't it rent to own . Can somebody pls explain this to me please . The Appliances supported to be paid up long time ago and I pay this R46.4 per month what Are there for this is the worst store ever I regret even buying from you . You are ****
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Teljoy's replyOfficial
28 May 2024, 08:26Hello Thulisile
We understand your frustration and want to address your concerns regarding your rent to own agreement that should conclude after 36-month period, allowing you to take ownership of the appliances.
As per Teljoy's terms and conditions (clause 2.1), you can take full ownership by providing a 30-day written notice. Alternatively, you can continue renting at a reduced rate, and we will continue to cover risk and maintenance for you.
The reduced rental rate includes the following benefits:
-Risk Coverage: We cover the product in case of theft, fire, and natural disasters.
-Maintenance: We handle any necessary maintenance for the product.
-TV License: If applicable, we cover the TV license fee.
Please note a friendly customer care consultant will contact you promptly to assist with your concerns and ensure a satisfactory resolution.
We understand your frustration and want to address your concerns regarding your rent to own agreement that should conclude after 36-month period, allowing you to take ownership of the appliances.
As per Teljoy's terms and conditions (clause 2.1), you can take full ownership by providing a 30-day written notice. Alternatively, you can continue renting at a reduced rate, and we will continue to cover risk and maintenance for you.
The reduced rental rate includes the following benefits:
-Risk Coverage: We cover the product in case of theft, fire, and natural disasters.
-Maintenance: We handle any necessary maintenance for the product.
-TV License: If applicable, we cover the TV license fee.
Please note a friendly customer care consultant will contact you promptly to assist with your concerns and ensure a satisfactory resolution.
Teljoy's reply28 May 2024, 08:26
Official
Hello Thulisile
We understand your frustration and want to address your concerns regarding your rent to own agreement that should conclude after 36-month period, allowing you to take ownership of the appliances.
As per Teljoy's terms and conditions (clause 2.1), you can take full ownership by providing a 30-day written notice. Alternatively, you can continue renting at a reduced rate, and we will continue to cover risk and maintenance for you.
The reduced rental rate includes the following benefits:
-Risk Coverage: We cover the product in case of theft, fire, and natural disasters.
-Maintenance: We handle any necessary maintenance for the product.
-TV License: If applicable, we cover the TV license fee.
Please note a friendly customer care consultant will contact you promptly to assist with your concerns and ensure a satisfactory resolution.
We understand your frustration and want to address your concerns regarding your rent to own agreement that should conclude after 36-month period, allowing you to take ownership of the appliances.
As per Teljoy's terms and conditions (clause 2.1), you can take full ownership by providing a 30-day written notice. Alternatively, you can continue renting at a reduced rate, and we will continue to cover risk and maintenance for you.
The reduced rental rate includes the following benefits:
-Risk Coverage: We cover the product in case of theft, fire, and natural disasters.
-Maintenance: We handle any necessary maintenance for the product.
-TV License: If applicable, we cover the TV license fee.
Please note a friendly customer care consultant will contact you promptly to assist with your concerns and ensure a satisfactory resolution.