CJ
Claudette J
1 reviews | Active since Jul 2023
10 Apr 2024, 09:28
Worst Service Provider👎👎👎
<div>I've been paying for 10 appliances for over 2 years and over a month reported my LG television set for repairs. Called this morning as no communication has been received accept that the part is being ordered. +++++ on the technical side (worst person ever) says the call was closed as your appliance is 'ECONOMICALLY UNREPAIRABLE' at no point was this communicated and they have no resolutions or can answer if any of your current insured appliance is 'economically' worthy of their service apart from taking your monthly premium!</div>
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Teljoy's replyOfficial
10 Apr 2024, 09:55Good day Claudette
We sincerely apologize for the frustration and inconvenience you've experienced with our service. It's disheartening to hear about your negative encounter with our agent and the lack of communication regarding the status of your LG television set.
We understand your concerns about the lack of transparency and clarity regarding the repair process and the economic viability of your appliance. This is not the level of service we strive to provide to our valued customers.
Please know that we have escalated your matter to our service team for immediate attention. We are committed to resolving this issue promptly and ensuring that you receive the assistance and resolution you rightfully deserve.
We value your continued patronage, and your feedback is invaluable in helping us improve our services. Rest assured, we will take necessary steps to prevent such occurrences in the future.
We sincerely apologize for the frustration and inconvenience you've experienced with our service. It's disheartening to hear about your negative encounter with our agent and the lack of communication regarding the status of your LG television set.
We understand your concerns about the lack of transparency and clarity regarding the repair process and the economic viability of your appliance. This is not the level of service we strive to provide to our valued customers.
Please know that we have escalated your matter to our service team for immediate attention. We are committed to resolving this issue promptly and ensuring that you receive the assistance and resolution you rightfully deserve.
We value your continued patronage, and your feedback is invaluable in helping us improve our services. Rest assured, we will take necessary steps to prevent such occurrences in the future.
Teljoy's reply10 Apr 2024, 09:55
Official
Good day Claudette
We sincerely apologize for the frustration and inconvenience you've experienced with our service. It's disheartening to hear about your negative encounter with our agent and the lack of communication regarding the status of your LG television set.
We understand your concerns about the lack of transparency and clarity regarding the repair process and the economic viability of your appliance. This is not the level of service we strive to provide to our valued customers.
Please know that we have escalated your matter to our service team for immediate attention. We are committed to resolving this issue promptly and ensuring that you receive the assistance and resolution you rightfully deserve.
We value your continued patronage, and your feedback is invaluable in helping us improve our services. Rest assured, we will take necessary steps to prevent such occurrences in the future.
We sincerely apologize for the frustration and inconvenience you've experienced with our service. It's disheartening to hear about your negative encounter with our agent and the lack of communication regarding the status of your LG television set.
We understand your concerns about the lack of transparency and clarity regarding the repair process and the economic viability of your appliance. This is not the level of service we strive to provide to our valued customers.
Please know that we have escalated your matter to our service team for immediate attention. We are committed to resolving this issue promptly and ensuring that you receive the assistance and resolution you rightfully deserve.
We value your continued patronage, and your feedback is invaluable in helping us improve our services. Rest assured, we will take necessary steps to prevent such occurrences in the future.