1 reviews | Active since Jun 2013
WORST SERVICE! NOTHING GOOD AT ALL!!!!
Abolutely terrible! No service, customer feedback is none and they deduct R700 more than they should. If I could give -5, I would do so!
Since the 22nd of June, I have been getting no help what so ever and every time someone is going to get back to me. Even managers, but NO one! From Any department.
I ordered a washing machine and when I received it, the corners was broken, the front of the washing machine was scratched. I immediately took photos and sent the photos and the delivery note to Teljoy to confirm that this is damaged and I want another machine. It gets sent from one department to another and from one person to another. I received an email after 2 weeks to apologize for the 'inconvenience' and they will contact me by the end of bussiness day to confirm when it will be collected. YET...no response, phone call. Then I sent my querie regarding the amounts deducted. I sent the proof and then the guy from the accounts department said that he will investigate and then only inform me if they will repair it or replace it. I don't want it replaced. I said I don't want it replaced. I'm not using it now just incase somethiing else is wrong and then it is my fault. TO this day... NOTHING!! This is the worst service! I cannot use the machine and no one cares. Promises but NOTHING!
NO service, no response, even though it shows they read the emails. The phone calls, no one returns as they promise as customers are apparently 'Important to them" Absolute nonsense!!!!!
However I've been once again promised to be assisted regarding payment and no one contacted as promised.
If I had to skip a payment, Teljoy will report me and it will reflect as bad credit record. BUT, I get overcharged and NO ONE contacts me. Empty promises is all I get.
STILL NOT SATISFIED!!!!!!
However I've been once again promised to be assisted regarding payment and no one contacted as promised.
If I had to skip a payment, Teljoy will report me and it will reflect as bad credit record. BUT, I get overcharged and NO ONE contacts me. Empty promises is all I get.
STILL NOT SATISFIED!!!!!!
Clearly no one knows what is going on. After I posted on Hello Peter yesterday, my new washing machine was delivered and the old one collected. NOW you're message above states that it first has to be done, YET it already has. The money was deducted off my account BEFORE all was resolved.
This is unfair, not to mention NOT how you do business. Easily deduct money before all is resolved AND WAY more that you should.
Yesterday a lady confirmed that she would contact me and it would be resolved, again... NOTHING! How is this acceptable. If I had financial issues it would not be understood, it would be so easily be reflecting as bad payments.
AGAIN....WORST WITH NO RESPONSE! And please don't respond only on Hello Peter. Contact ME, your customer so this can be resolved!
Clearly no one knows what is going on. After I posted on Hello Peter yesterday, my new washing machine was delivered and the old one collected. NOW you're message above states that it first has to be done, YET it already has. The money was deducted off my account BEFORE all was resolved.
This is unfair, not to mention NOT how you do business. Easily deduct money before all is resolved AND WAY more that you should.
Yesterday a lady confirmed that she would contact me and it would be resolved, again... NOTHING! How is this acceptable. If I had financial issues it would not be understood, it would be so easily be reflecting as bad payments.
AGAIN....WORST WITH NO RESPONSE! And please don't respond only on Hello Peter. Contact ME, your customer so this can be resolved!