WORST SERVICE IN MY LIFE !

I have had my account with Teljoy for Approx 4 and a half years. Upon commencing with the agreement contract , the payment terms were clear to be made by no later than the 27th for the specific month. During the last 3 years has the finance process completely changed for some reason and is teljoy under the impression my account is in arrears by a calender month. However have their finance lady Sarona , on multiple occasions confirmed this is indeed not the matter and we should ignore the correspondence. 3 weeks ago my Tumbledrier broke. I escalated this to the technical department whom logged the call for the technicians to repair the appliance. Please note the technicians clearly think I am a wonderful stay at home housewife , as they do not arrange a suitable day nor time to come to my house in order to repair the appliance . Luckily my helper has been home and could open. The tumbledrier has been repaired 3 TIMES in the last 30 DAYS......... I sent an email to Sarona dated 5 April 2018 , No one contacted me with regards to the complaint. I escalated the complaint to Palessa and previous Internal sales supervisor Pranshna on 15 April . NO ASSISTANCE. I called in yet again on 17 April and spoke to Audrey whom informed me she will be escalating it as the '' Supervisors and teamleaders'' are all in a ''meeting'' and cannot assist me. She however promised I would be receiving a call and assistance by 18 April. At 13: 22 on 18 April STILL NO FEEDBACK. Contacted Teljoy and spoke to Zanele whom informed me Audrey did not escalate it and the ''Supervisors and teamleaders'' are ALL in a meeting and cannot assist. Teljoy is expecting payment by 27 April for a service I am not receiving. I have also requested on numerous occasions that the current washing Machine be replaced with a newer model - NOTHING. I have referred 6 people in the last 4 years whom all have successful accounts with teljoy , however I will be informing them of the poor service . Should my query not be sorted by COB 18 April 2018 - Please kindly cancel all appliances and collect the items .