SH
Stefan H
1 reviews | Active since May 2024
16 Mar 2026, 15:48
WORST SERVICE EVER NO REPLY
Absolutely shocking customer service. Since Friday I have been trying to get assistance. After requesting communication via email, an agent finally contacted me and advised that there are no loan devices available. She promised that she would let me know when one becomes available and that an email confirmation would be sent regarding this.
Well, surprise surprise — no email was ever sent.
This is exactly the kind of poor communication and lack of accountability that customers are constantly complaining about. How difficult is it to simply follow through on what was promised? If you tell a customer an email will be sent, then send it. It’s basic service.
Please explain why the customer service is this bad and why customers are expected to chase after updates that were already promised. At this point it feels like once the call ends, the customer is completely forgotten.
Extremely disappointing experience.
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Replies (1)
Teljoy's replyOfficial
16 Mar 2026, 15:57Hello Stefan
We are truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide our customers.
Please accept our sincere apologies for the lack of communication and the email that was not sent as promised.
Your feedback is very important to us, and we will ensure that this matter is escalated to the relevant team for urgent review.
We are truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide our customers.
Please accept our sincere apologies for the lack of communication and the email that was not sent as promised.
Your feedback is very important to us, and we will ensure that this matter is escalated to the relevant team for urgent review.
Best regards,
Teljoy's reply16 Mar 2026, 15:57
Official
Hello Stefan
We are truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide our customers.
Please accept our sincere apologies for the lack of communication and the email that was not sent as promised.
Your feedback is very important to us, and we will ensure that this matter is escalated to the relevant team for urgent review.
We are truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide our customers.
Please accept our sincere apologies for the lack of communication and the email that was not sent as promised.
Your feedback is very important to us, and we will ensure that this matter is escalated to the relevant team for urgent review.
Best regards,