Worst Service Ever if you are an existing Customer!!!

Worst Service ever, if you are an existing Customer you dont mean anything. I have been without my tv for 6 weeks, they ca't repair it but cant give me a new one either, why do i pay insurance???! I had my Chrismas Party at my house last weekend and had to go through the Humiliation of not having a tv after i begged and cried at Teljoy, listen to the recordings! Ive never been so embarresed in my life! I had to take 4 days off unpaid, R4800. Paid my Teljoy account R800 for something i dont have, pay my Fibre R800 which i cant use because of Teljoy! Phoned over 200 minutes just so teljoy cant get back to me to let me know whats going on! When i said im willing to pay more/or pay in for a new one, i was told NO... 6 Months left to pay, and they are sending me one faulty unit after another or whatever they decide im good for... Unacceptable... Dont use Teljoy, they are only nice when you are new business to them!