Worst service ever!!!

I reported on the 4th June that my washing machine broke and I would like EasyFix to come and fix the machine - I've been paying for this policy for over 2 years and never used them before. Now that I need this company, they dont produce! After I reported the fault, I received an sms to say that the technician will call me in 24-48hrs - well I only received a call from him 5 days later. He arrived at my premises and said that he needs to order a part from Samsung - we still waiting. He told me I couldn't use the machine in the meantime. Yet another technician was called and he bypassed the machine so that I can still use it. Its now the 26th July and I am still waiting for this company to come and fix my machine. Every week, if I don't call, I don't hear from them. Last week I was told the part is still on order. This has been the worst ever experience with a company like this with their false advertising. I will not recommend any one ever to use this company because of them being extremely unprofessional.