FP
Firdaus P
1 reviews | Active since Jul 2016
18 May 2025, 23:43
Worst service ever
I've been contacting Teljoy for the pass few months regarding them closing my account without my consent. I've been a long standing customer with Teljoy and they refuse to give me back my credit of over R1000. I wanted a TV that was worth around R700... they only giving me R500. Bare in mind that I had over 1k credit and multiple devices paid up with them. I earn over R65 000 and they are still not wanting to do anything about it.
It's been months and nobody responds to any of my emails. It's pathetic!!! I want my credit back!!!
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Teljoy's replyOfficial
19 May 2025, 08:08Hello Firdaus
We truly value your long-standing relationship with Teljoy, and it’s concerning to hear about the challenges you've faced regarding your account closure and outstanding credit. We understand how upsetting it must be, especially given your history with us and the effort you’ve made to resolve this matter over the past few months.
We would like to assure you that this is not the standard of service we aim to provide, and your complaint has now been escalated to our senior sales team for urgent review.
We truly value your long-standing relationship with Teljoy, and it’s concerning to hear about the challenges you've faced regarding your account closure and outstanding credit. We understand how upsetting it must be, especially given your history with us and the effort you’ve made to resolve this matter over the past few months.
We would like to assure you that this is not the standard of service we aim to provide, and your complaint has now been escalated to our senior sales team for urgent review.
Teljoy's reply19 May 2025, 08:08
Official
Hello Firdaus
We truly value your long-standing relationship with Teljoy, and it’s concerning to hear about the challenges you've faced regarding your account closure and outstanding credit. We understand how upsetting it must be, especially given your history with us and the effort you’ve made to resolve this matter over the past few months.
We would like to assure you that this is not the standard of service we aim to provide, and your complaint has now been escalated to our senior sales team for urgent review.
We truly value your long-standing relationship with Teljoy, and it’s concerning to hear about the challenges you've faced regarding your account closure and outstanding credit. We understand how upsetting it must be, especially given your history with us and the effort you’ve made to resolve this matter over the past few months.
We would like to assure you that this is not the standard of service we aim to provide, and your complaint has now been escalated to our senior sales team for urgent review.