worst service ever!!!!

i called the teljoy call center on monday 11/05/2015 to report a faulty fridge that needs to be repaired as it is not even 5 months old,they assured me that they would give me a call back to confirm a time and date for the repair.i had to call back on friday 15/05/2015 to follow up with them that is when i got into contact with Nolwazi at the Midrand branch she assured me that someone had called during the week which is not true at all!i then had to wait on hold for her to confirm a service time she assured me once again that someone would be there on saturday to come and repair the fridge!!!this did not happen either my husband and i sat at home the whole weekend waiting fro some one to arrive and surprise surprise no one came!!!i had to call them back AGAIN this morning and no one could tell ,me what the heck is goung on?i have spent almost 2 hours on the phone with these people and no one knows what is happening!!!service is pathetic