WORST service and no regards to their clients

If I could give 0 start I would! Just as you think the service will get better when you finally have your appliances. It just gets worse. No one explained to us how the pro rata works and that they bill in advance. I did read the contract it does not say that you get billed in advance. Money went off my account for the pro rata amount which I did not approve and did not make arrangement for. When calling customer service they get frustrated with you when asking for a better explanation that it is festive season. After this 3 year period I will most certainly not use them ever again. I am also updating my review to say that after asking why my billing is more tham it should be they said they will remove the extra amount for club teljoy. This morning my debit order went off and it was more than I have to pay. This is utterly disgusting that a company can just deduct more money from my bank account than the amount that I should be paying. I am so fed up!