WORST SERVICE AND COMMUNICATION EVER - EMPTY PROMISES

After applying for a washing machine, I had to message in to follow up on the progress. Only then did they get into contact with me, confirming delivery will take place. I clearly asked them to phone me before the time in order for me to make sure I am at home. On Friday i got a call from a driver to tell me that he is at my house to deliver. I asked him to please wait there for 20 minutes as I am at office and had to drive back home. He told me rudely that he could not do that because he is a busy man. I asked him to please come back after his other deliveries later the day and again he refused, telling me it is impossible. He then told me that he organised with his supervisor that a smaller bakkie will deliver my machine on the Saturday. Nothing happened and after messaging again eventually I was told that the call out was scheduled for today (Monday). Now almost 16h00 and still nothing. I just the whatsapp and messenger platforms and no matter how hard I try to get some sort of indication wrt the deliver, I just keep on getting messages back that "the team" will phone me back. Nothing. No call backs, no solution, nothing. Every time I get told that they must talk to the Warehouse Supervisor who must speak to the Delivery couriers. This is the worst lack of proper communication and delay tactics that I have ever encountered in my life. They just do not bother to solve the situation at all.