Worst service!
I advised the Teljoy team on the 25/11/2023 that the fridge that was delivered to me on the 25/11/2023 was dented.
I was provided with a WhatsApp number ( Techinal team) +***7 to send a WhatsApp and advise that my fridge was dented.
I was advised that I should wait for 10 working days for a new fridge, however I can use the dented fridge in the interim.
The team did not bother to get back to me, when I send follow-up texts to the technical team, all I am advised is that they are waiting for stock or I must wait for 10 working days for a new fridge.
69 DAYS LATER AND I STILL HAVE NOT BEEN ASSISTED!
I am beyond upset as no one from Teljoy bothers to follow up with me and ask if I have been assisted.
On the other hand they are debiting the incorrect amount, they are debiting R299 instead of R289.
The rubber of the fridge is coming out as well, and I also advised that.
I will continue reversing your debit orders until you guys actually resolve this!
We sincerely apologize for the lack of follow-up and resolution regarding the dented fridge, as well as the issues with debiting the incorrect amount.
Please be assured that your concerns are important to us, and we are committed to addressing and resolving these issues promptly. We will escalate this matter to our Service service team immediately to ensure that they reach out to you and work towards a swift and satisfactory resolution.
If you have any further questions or concerns, please don't hesitate to reach out.
We sincerely apologize for the lack of follow-up and resolution regarding the dented fridge, as well as the issues with debiting the incorrect amount.
Please be assured that your concerns are important to us, and we are committed to addressing and resolving these issues promptly. We will escalate this matter to our Service service team immediately to ensure that they reach out to you and work towards a swift and satisfactory resolution.
If you have any further questions or concerns, please don't hesitate to reach out.