Worst service

Worst service I have EVER received in my life. My Skyworth TV was faulty, I was advised just before close of business that the courier would be collecting the TV the next day, as I work away from home and go to gym I didn't collect remove the TV from the wall. As I need someone to help me remove the TV and at such short notice didn't work for me. The courier came to collect the TV and took it to Skyworth. Then I need to keep following up what is going on the whole time and then every agent tells me job was cancelled as I refused to send the TV, the TV at that time has been with Skyworth for 3 weeks!!!!! Everytime I need to speak to someone else and they repeat the same story like parrots. I am really disgusted in the poor service and no communication on WhatsApp as well as emails that just do not get responded to. I have reffered how many of my friends and family and I regret that. I won't reffer ANYONE ever again.