LW
Lea W
1 reviews | Active since Nov 2022
06 May 2026, 11:25
Worst place ever
Im a new client, I missed my first instalment due to my wallet being ******. I immediately phoned Tejoy to arrange for an eft to be done. The lady said she will send me an email with the banking details on. Been 4 days now still haven’t received an email now Im getting threats of they’re going to collect the items. Not even giving clients the opportunity to explain why payment was missed. Not everyone is dodging their payments , some truly have issues.
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Teljoy's replyOfficial
06 May 2026, 11:31Thank you for bringing this matter to our attention, and welcome to Teljoy. We regret the inconvenience you have experienced regarding your first instalment and the delay in receiving our banking details. Please accept our sincere apologies for the lack of follow-up communication. This is not the level of service we aim to provide to our clients ,We will urgently arrange for our banking details to be sent to you so that you may proceed with your EFT payment. In the meantime, we will place a temporary hold on any collection actions on your account while this matter is being resolved.
Teljoy's reply06 May 2026, 11:31
Official
Thank you for bringing this matter to our attention, and welcome to Teljoy. We regret the inconvenience you have experienced regarding your first instalment and the delay in receiving our banking details. Please accept our sincere apologies for the lack of follow-up communication. This is not the level of service we aim to provide to our clients ,We will urgently arrange for our banking details to be sent to you so that you may proceed with your EFT payment. In the meantime, we will place a temporary hold on any collection actions on your account while this matter is being resolved.