WT
Wynand T
1 reviews | Active since Jul 2012
07 Mar 2019, 08:24
Worst Experience and Customer service ever
Appalling service from Teljoy, Firstly changing Debit order without my knowledge listing me as an bad payer, then declining my application due to my Teljoy account not paid up due to their fault. Then when I phoned to querry what is happening with my application after account was paid up, I don't all of a sudden do not qualify?
I am a loyal customer with Teljoy for over 8 year now and have had never missed any payments however now I am being handled as if I am not valued....
No communication from Management after numerous request to talk to Management,
I am thinking of canceling all current dealings with Teljoy as I refuse doing business with *********** and non-caring entities
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
07 Mar 2019, 08:50Good day Wynand,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Teljoy's reply07 Mar 2019, 08:50
Official
Good day Wynand,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
WT
Wynand T's updateReviewer Update
08 Mar 2019, 14:0224 Hours later and no call from Teljoy Management, and so the bad service continues.....
WT
Wynand T's update08 Mar 2019, 14:02
Reviewer Update
24 Hours later and no call from Teljoy Management, and so the bad service continues.....
Teljoy's replyOfficial
08 Mar 2019, 14:24Hi Wynand,
We apologise for the delay, the manager will contact you by close of business today.
Regards,
The Teljoy Team
We apologise for the delay, the manager will contact you by close of business today.
Regards,
The Teljoy Team
Teljoy's reply08 Mar 2019, 14:24
Official
Hi Wynand,
We apologise for the delay, the manager will contact you by close of business today.
Regards,
The Teljoy Team
We apologise for the delay, the manager will contact you by close of business today.
Regards,
The Teljoy Team
WT
Wynand T's updateReviewer Update
12 Mar 2019, 10:31Once again Teljoy Management fails to phone back as prommised, seems like the problem comes from management as there is just no accountability or Client centrisaty. Maybe its time to speak to the Senior Managament
WT
Wynand T's update12 Mar 2019, 10:31
Reviewer Update
Once again Teljoy Management fails to phone back as prommised, seems like the problem comes from management as there is just no accountability or Client centrisaty. Maybe its time to speak to the Senior Managament
Teljoy's replyOfficial
12 Mar 2019, 11:39Hi Wynand,
We have escalated this to the sales manager. He is currently in a meeting however he will contact you today.
Regards,
The Teljoy Team
We have escalated this to the sales manager. He is currently in a meeting however he will contact you today.
Regards,
The Teljoy Team
Teljoy's reply12 Mar 2019, 11:39
Official
Hi Wynand,
We have escalated this to the sales manager. He is currently in a meeting however he will contact you today.
Regards,
The Teljoy Team
We have escalated this to the sales manager. He is currently in a meeting however he will contact you today.
Regards,
The Teljoy Team