cK
charlotte K
1 reviews | Active since May 2017
06 Jul 2021, 12:23
WORST CUSTOMER SERVICE YOU WILL EVER RECEIVE!!!!!
Customer service is PATHETIC!!! When I app**** for my laptop contract I told the sales agent Melissa that I will make payments via EFT I Paid the pro-rata amount and the first month's premium on time!!! First Teljoy tries to ********ly defect my account AFTER I already made EFT payment and then according to them I'm behind on my payment. Phoning in and trying to get it resolve the collection department has the WORST CUSTOMER Service (Gwen) a day has passed and still she has done nothing to resolve the issue
I never ever refe someone to Teljoy again In my live!! I'm taking this to the Ombudsman
Helpful (0)
Replies (4)0
Replies (4)cK
charlotte K's updateReviewer Update
07 Jul 2021, 10:44Thank you for your feedback
However, that was not the case.
I had to phone once again to ensure that the problem will be rectified.
THIS is really not how customer support should be, I'm in customer service myself and the service that I have received from Teljoy thus far, was really not a great experience.
However, since I have started this fight the sales agent Brian has been a STAR, as he was the only Agent who was willing to go the extra mile to help me get this resolved. In all honesty I will much rather deal with Brian in the future who clearly understands what customer service is about than dealing with 2 agents who is not willing to help a customer when it's needed
However, that was not the case.
I had to phone once again to ensure that the problem will be rectified.
THIS is really not how customer support should be, I'm in customer service myself and the service that I have received from Teljoy thus far, was really not a great experience.
However, since I have started this fight the sales agent Brian has been a STAR, as he was the only Agent who was willing to go the extra mile to help me get this resolved. In all honesty I will much rather deal with Brian in the future who clearly understands what customer service is about than dealing with 2 agents who is not willing to help a customer when it's needed
cK
charlotte K's update07 Jul 2021, 10:44
Reviewer Update
Thank you for your feedback
However, that was not the case.
I had to phone once again to ensure that the problem will be rectified.
THIS is really not how customer support should be, I'm in customer service myself and the service that I have received from Teljoy thus far, was really not a great experience.
However, since I have started this fight the sales agent Brian has been a STAR, as he was the only Agent who was willing to go the extra mile to help me get this resolved. In all honesty I will much rather deal with Brian in the future who clearly understands what customer service is about than dealing with 2 agents who is not willing to help a customer when it's needed
However, that was not the case.
I had to phone once again to ensure that the problem will be rectified.
THIS is really not how customer support should be, I'm in customer service myself and the service that I have received from Teljoy thus far, was really not a great experience.
However, since I have started this fight the sales agent Brian has been a STAR, as he was the only Agent who was willing to go the extra mile to help me get this resolved. In all honesty I will much rather deal with Brian in the future who clearly understands what customer service is about than dealing with 2 agents who is not willing to help a customer when it's needed
Teljoy's replyOfficial
07 Jul 2021, 11:35Hi Charlotte K
We have contacted you and we will allocate the payment.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
We have contacted you and we will allocate the payment.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
Teljoy's reply07 Jul 2021, 11:35
Official
Hi Charlotte K
We have contacted you and we will allocate the payment.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
We have contacted you and we will allocate the payment.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
cK
charlotte K's updateReviewer Update
07 Jul 2021, 14:14Thank you.
Portia and Brian has been phenomenal in helping getting this matter resolved.
If this is the service I can get when ever I need assistance I'm sure I'll enjoy our partnership in the future.
Please give Brian and Portia the acknowledgement that they deserve!!
Portia and Brian has been phenomenal in helping getting this matter resolved.
If this is the service I can get when ever I need assistance I'm sure I'll enjoy our partnership in the future.
Please give Brian and Portia the acknowledgement that they deserve!!
cK
charlotte K's update07 Jul 2021, 14:14
Reviewer Update
Thank you.
Portia and Brian has been phenomenal in helping getting this matter resolved.
If this is the service I can get when ever I need assistance I'm sure I'll enjoy our partnership in the future.
Please give Brian and Portia the acknowledgement that they deserve!!
Portia and Brian has been phenomenal in helping getting this matter resolved.
If this is the service I can get when ever I need assistance I'm sure I'll enjoy our partnership in the future.
Please give Brian and Portia the acknowledgement that they deserve!!
cK
charlotte K's updateReviewer Update
08 Jul 2021, 16:35This is a freaking JOKE!!
A day after Teljoy promised me that my account has been rectified I receive a call from MJB collections that my account has been handed over and that my account is in arrears.
I'M DONE!!!
This is harrasment, Teljoy is clearly violating customer's right we don't receive invoices or statements and even if your account is up to date we are being handed over.
Teljoy will be hearing from my lawyers, I will take this to every social platform
PATHETIC PATHETIC PATHETIC. DO NOT USE TELJOY!!!!!!
A day after Teljoy promised me that my account has been rectified I receive a call from MJB collections that my account has been handed over and that my account is in arrears.
I'M DONE!!!
This is harrasment, Teljoy is clearly violating customer's right we don't receive invoices or statements and even if your account is up to date we are being handed over.
Teljoy will be hearing from my lawyers, I will take this to every social platform
PATHETIC PATHETIC PATHETIC. DO NOT USE TELJOY!!!!!!
cK
charlotte K's update08 Jul 2021, 16:35
Reviewer Update
This is a freaking JOKE!!
A day after Teljoy promised me that my account has been rectified I receive a call from MJB collections that my account has been handed over and that my account is in arrears.
I'M DONE!!!
This is harrasment, Teljoy is clearly violating customer's right we don't receive invoices or statements and even if your account is up to date we are being handed over.
Teljoy will be hearing from my lawyers, I will take this to every social platform
PATHETIC PATHETIC PATHETIC. DO NOT USE TELJOY!!!!!!
A day after Teljoy promised me that my account has been rectified I receive a call from MJB collections that my account has been handed over and that my account is in arrears.
I'M DONE!!!
This is harrasment, Teljoy is clearly violating customer's right we don't receive invoices or statements and even if your account is up to date we are being handed over.
Teljoy will be hearing from my lawyers, I will take this to every social platform
PATHETIC PATHETIC PATHETIC. DO NOT USE TELJOY!!!!!!