Worst customer service in this land!

Everything was fine! I did the contract, signed sealed and delivered, THEN came my query... Simple exchange of a TV.

So finally, I was able to get an answer to say I have to pay R500 for an exchange. Fine, I did that.

I have sent proof of payment. I have followed up with promises of a phone call from the agent Boitumelo. I have spoken to customer care on whatsapp, and on the website. Each one telling me I will be foned in 5miutes or the same day because she is busy on the line, but nothing happened.

My emails and whatsapp messages are now being ignored and not rep****. I sent an email on the 3rd of Jan, no reply. I have sent one on Saturday 5th of Jan, no reply till today 12:44pm on a Monday.