WORST CUSTOMER SERVICE EXPERIENCE.

I became a client of Teljoy back in December 2017. I received an email back in October stating that my contract was coming to an end soon and I needed to put my notice in to take ownership of the appliances, I sent this notice email on the 2nd of October 2020. The contract should have ended December 2020 as per the 36 month contract I agreed too.

Much to my surprise the debit went off again in January. I have been trying to get answers from the service consultants since the beginning of January as to why I am still paying for a device when the contract should have ended in December.

Masesi Khamkham never replies to my emails and I am constantly having to follow up emails. This is the worst customer service I have ever experienced from a service provider. Even after telling them that I will go to hello Peter and Facebook they still don't seem to care.

They are quick to take my debits even on days that I have NOT agreed to but the minute I need to dispute a debit and get an understanding of why I am still paying for a device that I should now own they are nowhere to be seen. I will never refer anyone over to Teljoy as the customer service experience has been absolutely pathetic.

I cannot wait to finish paying off my last appliance with Teljoy in April so that I can be rid of this company for good.