1 reviews | Active since May 2026
WORST customer service ever!!!!
The worst customer experience I have ever had.. I ordered a brand new projector which arrived on the 22nd of April and worked for 1 day.. After logging a complaint on the 23rd of April I got no feedback from Teljoy about collection of the faulty unit.. I proceeded to have to call them on 3 occasions over a span of 2 weeks and still got no clear answers.. I then receive a phone call on the 8th of May with no prior warning stating the courier is at my house to collect forcing me to have to leave work early which I then raised my complaint and concern with the manageress at Teljoy.. We'll it's been a week since that conversation and they value me so little as a customer that I just found out they haven't even sent the unit in to the supplier for checking.. What a pathetic show of customer service, all they show us is how little our business means to them..
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had.
We understand your frustration regarding the faulty projector, the delays in communication, the inconvenience caused by the unexpected collection, and the lack of feedback thereafter.
This is certainly not the level of service we aim to provide at Teljoy.
We also acknowledge your concerns regarding the handling of the matter after your discussion with management, and we are sorry that you were left feeling undervalued as a customer.
Please allow us the opportunity to investigate this matter further and provide you with proper feedback regarding the status of the unit and the next steps. We will escalate this urgently with the relevant department.
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had.
We understand your frustration regarding the faulty projector, the delays in communication, the inconvenience caused by the unexpected collection, and the lack of feedback thereafter.
This is certainly not the level of service we aim to provide at Teljoy.
We also acknowledge your concerns regarding the handling of the matter after your discussion with management, and we are sorry that you were left feeling undervalued as a customer.
Please allow us the opportunity to investigate this matter further and provide you with proper feedback regarding the status of the unit and the next steps. We will escalate this urgently with the relevant department.