Worst Customer service Ever!!!

I havr been a customer of teljoy for 3 years, and this year I logged a request to have a laptop(which I have only had for approximately 6months)to be repaired. Never have I experienced such horrible service in my life. I have to call them at least 3 times a week to get an update on mu unit. No one has taken accountability for my issue, my laptop has been with the "technical team" for about 2 months. When I call I get transferred at least 3 times to people who have no idea how to assist me, and then eventually get ahold of someone who will hang up on me. I was told that to fix the laptop will cost an additional 6k. This is the worst service I have gotten hands down. If you are thinking of getting an electronic device with company, Don't DO IT. Once you sign on the dotted line you are on your own, the only team that knows how to do their job is the bills collections team.