Worst Customer Experience of my Life!

<p>My experience with Teljoy has been horrible from the start.</p> <p> I was told my fridge would be delivered on Saturday (06/05/2017) I told the sales agent Charlin Adams that I was not home over the weekend and that the driver needs to phone me to arrange a delivery time BEFORE he left the warehouse. He did not do this and only called me when he was already in front of my house. One of our Domestic workers that lives on the property signed for the fridge, when we returned home on the Sunday we installed the fridge ourselves. When plugged in the light on the inside of the fridge did not come on, and after we left it plugged in for several hours did not get cold.</p> <p> </p> <p>I reported this on Monday 08/05/2017 to Charlin Adams and after confirmation of the fault was received, I did not receive any further response even though I called, left messages and sent emails. Today the 11/05/2017 again after calling numerous departments including customer care I found out that the fault was escalated to Charlin's manager and he/she was the one not providing feedback.</p> <p> </p> <p>At around 13:00 on 11/05/2017 I was informed by Dominique in your technical department that a defy technician would need to come out and service my fridge and provide Teljoy with a report before it would be possible to get a new fridge. When asked when the estimated time for the technician would be I was told sometime in the next week.</p> <p> </p> <p>I requested for my account to be cancelled and all invoices to be reversed on the 11/05/2017 and never received a response on email. After phoning them for days to get confirmation of the cancellation they came to collect the fridge on 20/05/2017. I again sent an email to confirm cancellation of the account and reversal of all invoices on 26/05/2017. </p> <p> </p> <p>On the 31/05/2017 I was once again contacted telephonically, the customer care consultant confirmed that the account was cancelled, but that the debit order would still go off on 1/06/2017 because it was already submitted on the 19/05/2017, even though I requested cancellation on the 11/05/2017. I was then put through to a Supervisor called Leigh after I said that there would not be enough funds in my account for the debit order. She said that she would send me a written confirmation that no funds would be taken off my account after this payment. I still have not received this email.</p> <p> </p> <p>The debit went off my account and because of this another important payment failed and my bank charged me a fee because of this.</p> <p> </p> <p>This company doesn't care anout their clients and their customer service is non-existant! Please do not waste your money or time on Teljoy!</p>