WORST CUSTOMER EXPERIENCE EVER

Worst experience EVER! Got a tv and speaker box from Teljoy about 2months ago. On arrival of the goods it was damaged the tv had a massive crack throughout the screen. Due to my shift i was working on that day delivery was received by my husband.

He immediately notified me and sent me a picture of the damaged tv we got in contact with Teljoy within the space of a few mins. The driver returned within the same hour to collect both items. My husband was told to sign 'acknowledgement of return' which would ultimately show that the goods was found damaged and would be returned.

After nearly 2 weeks of back and forth calling to Teljoy trying to find out when my tv would arrive i spoke to multiple people at the Cape Town warehouse, call centre and others from various Durban and Johannesburg offices all whom i can name by name. I was finally told my tv and sound/speaker box would arrive within a week due to stock arriving from Johannesburg i accepted hoping to just get it all over with. Little did i know of what was about to come.

I was email by someone not even called but mailed notifying me that after much consideration and investigation they have now concluded that i would be held liable for the damage and was expected to pay R4400. I cannot begin to tell you how unhappy and upset i am that they came to this conclusion after all the empty promises and apologies made to me and the reassurance given that my tv will be arriving soon and it NEVER did.

I have now cancelled my debit order after they still went ahead and took the first payment which i ofcourse reversed with my bank. Im now getting constant texts and calls requesting payments which i refuse to make as i am not paying for something that arrived damaged at my house.

I am absolutely livid and stressed out the last thing i want is for this to affect my credit score. Up to this day i have not heard a single word from Telljoy about this matter i tried escalating to there complaints but got nowhere.

Im extremely dissapointed with the level of service i have received from Teljoy i just need someone to review my case and sort this out URGENTLY.. Chante Johnson-Daniels *** *** ***