NV
Narisha V
1 reviews | Active since Nov 2024
25 Jan 2026, 22:51
Worst costumer care
Your costumer service is the worst. They bill you incorrectly and refuse to investigate the matter then suddenly I get an invoice stating I owe double the amount for a month that my device was with Teljoy, then you don’t get any response further from them
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Replies (1)
Teljoy's replyOfficial
26 Jan 2026, 08:07Hello Narisha
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
Please be assured that we take billing concerns very seriously. If your device was with Teljoy for maintenance, you should not be incorrectly charged, and this matter does require proper investigation. We regret that you did not receive feedback timeously and understand how upsetting this must be.
We would like to have this reviewed urgently by the relevant team so that the billing can be corrected and clear feedback provided to you. Kindly allow us the opportunity to assist and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused.
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
Please be assured that we take billing concerns very seriously. If your device was with Teljoy for maintenance, you should not be incorrectly charged, and this matter does require proper investigation. We regret that you did not receive feedback timeously and understand how upsetting this must be.
We would like to have this reviewed urgently by the relevant team so that the billing can be corrected and clear feedback provided to you. Kindly allow us the opportunity to assist and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused.
Teljoy's reply26 Jan 2026, 08:07
Official
Hello Narisha
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
Please be assured that we take billing concerns very seriously. If your device was with Teljoy for maintenance, you should not be incorrectly charged, and this matter does require proper investigation. We regret that you did not receive feedback timeously and understand how upsetting this must be.
We would like to have this reviewed urgently by the relevant team so that the billing can be corrected and clear feedback provided to you. Kindly allow us the opportunity to assist and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused.
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
Please be assured that we take billing concerns very seriously. If your device was with Teljoy for maintenance, you should not be incorrectly charged, and this matter does require proper investigation. We regret that you did not receive feedback timeously and understand how upsetting this must be.
We would like to have this reviewed urgently by the relevant team so that the billing can be corrected and clear feedback provided to you. Kindly allow us the opportunity to assist and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused.