1 reviews | Active since Jul 2011
Worst Client Service EVER!
<p>In April 2017 I signed a contract with Teljoy on a device for R 169.00 per month. Upon dealing with Pearl Pretorius regarding querries I had on my contract, she advised me on 25 April 2017 that no debit order will be going off my account I had to do an eft for the pro rata amount for April as well as the premium for May 2017. I processed this payment on 2 May 2017. On 18 May 2017 Thobi Mhlangu phone be regarding an outstanding amount on my account, of which I advised that the payment as made I will email her the proof of payment. This was also sent to her on the 18th May 2017. I never heard back from her again. The 30th May 2017 they debited my bank account with that said R 219.00. Clearly very confused, I sent an email to Pearl and Thobi to find out what is going on as I conscented to a contract of R 169.00 per month. No feedback was every received. On 1 June another debit order went off my bank account of R 168.99 - I sent another email to Pearl and Thobi as well as Tebogo Charlin Adams to try and found out WHAT THE HELL IS GOING ON as this is clear of contract breach!!! On 5 June still no feedback was received from either of them, so I gave them a call. I was transfered to three difference people before someone tried to assist me. Eventually Nonhlanhla Mazibuko took my details to arrange a refund for the amount of R 219.00 that was paid, becuase apparently I was not supposed to do an EFT to them because they work on a strick debit order basis. She advised me on numerous occasions since then that the refund will be processed and the funds would reflect in my account within 24 hours. Still no refund has been received. Today I was advised that it would take 3-5 working days. Why was I told to do an eft in the first place? How is there no communication to the clients about anything?Heavan forbids that I do not pay my monthly premium that I would be treatend with legal action etc. How is this fair? How is this proper client services? I have arranged for a lawyers letter as this is unfair practice and clearly in breach of the contract with me, and I will not tollerate this any longer.</p> <p>Will definitely not advise anyone to ever do business with Teljoy at all!!!!</p> <p>SUPER DISGUSTED AND DISSAPOINTED!!!!!!!!!!!</p>
Good Day darissa
Thank you for contacting Teljoy and for providing the details for allowing us the opportunity to assist you.
Firstly our apologies with regards to the mishandling of your account and the lack of communication.Kindly note that the pro-rata payment was not required as a debit order had been loaded by the sales agent for the payment to be processed for the pro-rata and the 1st instalment for June.
Kindly note though that the turn around time for the refund would be 3-5 working days to cater for the agent bank payments.
The relevant departments have been advised of the matter at hand so that the agents concerned have been dealt with accordingly.
Once again our sincere apologies for the frustration and inconvenience experienced by yourself,as we do strive to assist our clients with the best possible service.
Thanking you in advance
Your Teljoy Team
Good Day darissa
Thank you for contacting Teljoy and for providing the details for allowing us the opportunity to assist you.
Firstly our apologies with regards to the mishandling of your account and the lack of communication.Kindly note that the pro-rata payment was not required as a debit order had been loaded by the sales agent for the payment to be processed for the pro-rata and the 1st instalment for June.
Kindly note though that the turn around time for the refund would be 3-5 working days to cater for the agent bank payments.
The relevant departments have been advised of the matter at hand so that the agents concerned have been dealt with accordingly.
Once again our sincere apologies for the frustration and inconvenience experienced by yourself,as we do strive to assist our clients with the best possible service.
Thanking you in advance
Your Teljoy Team