1 reviews | Active since Mar 2012
WORST CLIENT SERVICE EVER!
<p>The final rent-to-own appliance was settled in February. Teljoy never bothered to communicate this and I enquired about the status of my account in March, only to be told that my appliances are paid in full. I wanted to know what happened to the overpaid premiums and why I was never contacted about the settled appliances. They sent me a statement refelcting Teljoy retaining the account credit with a "credit not due to client" reason . Did not bother to respond to following complaints and enquiries. Sent a recent email to ask me if I am going to pay my account! Like everything else in this country, Teljoy follows suit by treating clients like **** and making this type if service the norm! You don't even deserve a rating.</p>
Good Day jonanda-opperman
Thank you for contacting Teljoy and for providing the details and the opportunity for us to advise and assist you.
Kindly note that your concerns have been escalated through to management ,reviewed and dealt with.However the account has been reconciled and unfortunately no over payment on the account has been noted.
We as Teljoy appreciate your loyalty and business and would prefer you to continue receiving the great benefits that our rent to own extension offers(risk cover,service and Sabc licence).Should you however prefer to take full ownership and responsibility of your appliances with Teljoy.
Please notify our Customer Care department on ***
Thanking you in advance
Your Teljoy Team
Good Day jonanda-opperman
Thank you for contacting Teljoy and for providing the details and the opportunity for us to advise and assist you.
Kindly note that your concerns have been escalated through to management ,reviewed and dealt with.However the account has been reconciled and unfortunately no over payment on the account has been noted.
We as Teljoy appreciate your loyalty and business and would prefer you to continue receiving the great benefits that our rent to own extension offers(risk cover,service and Sabc licence).Should you however prefer to take full ownership and responsibility of your appliances with Teljoy.
Please notify our Customer Care department on ***
Thanking you in advance
Your Teljoy Team
What a ******* response! If you had appreciated my loyalty and business, you would have provided explanations to my enquiries! Stil no reasons provided for retaining my credits and I'm assuming since you terminated my account, you feel you have no further obligation to me as a customer. Not planning on leaving this here. I am waiting for my explanation!
What a ******* response! If you had appreciated my loyalty and business, you would have provided explanations to my enquiries! Stil no reasons provided for retaining my credits and I'm assuming since you terminated my account, you feel you have no further obligation to me as a customer. Not planning on leaving this here. I am waiting for my explanation!