1 reviews | Active since Mar 2019
Worst after sales service ever
Good day.
It is a week now and still no one called to come look at the problem.
I am very frustrated now as this is the 2nd time the same problem is happening while the washing machine is still under warranty.
My last report i got back with the washing machine said "no fault found". How is that possible if im having the same problem now again?
My request now is when will you exchange my washing machine as it is a electical issue if you can call it that. So it is under warrant/guarantee and im still having the so called "no fault found" problem.
I have a baby and working husband and a primary school child that needs clean clothing daily, we can not month in and month out wash our clothes in the bath as we are paying for a item that has more days not working then days that it actually works.
I am on the edge to put a complaint on every social media that i can and report this to the local news paper if needed as this problem is not getting solved and no communication is done from your side either.
This is the most pathetic after sales service ive ever came across. We are paying for a itrm that doesnt work, you guys and inconveniencing our lives. How must we go to work and school with dirty laundry. This is totally understandable.
Your quickest response will be appreciated.
We completely understand your frustration and the inconvenience this situation has caused you and your family. We sincerely apologize for the lack of communication and the recurring issue you've experienced with your washing machine.
We take your concerns very seriously, and we want to resolve this matter as quickly as possible. Please accept our apologies for the delay in addressing your problem. We will prioritize your case and ensure that a technician is scheduled to come and inspect your washing machine promptly.
Given the repeated nature of the issue, we will escalate this matter internally to the relevant team to ensure that a thorough investigation is conducted. Our goal is to provide you with a satisfactory resolution, whether that involves repairing the machine, replacing it, or offering an alternative solution.
Again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve the issue. Thank you for bringing this matter to our attention.
We completely understand your frustration and the inconvenience this situation has caused you and your family. We sincerely apologize for the lack of communication and the recurring issue you've experienced with your washing machine.
We take your concerns very seriously, and we want to resolve this matter as quickly as possible. Please accept our apologies for the delay in addressing your problem. We will prioritize your case and ensure that a technician is scheduled to come and inspect your washing machine promptly.
Given the repeated nature of the issue, we will escalate this matter internally to the relevant team to ensure that a thorough investigation is conducted. Our goal is to provide you with a satisfactory resolution, whether that involves repairing the machine, replacing it, or offering an alternative solution.
Again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve the issue. Thank you for bringing this matter to our attention.