Worse insurance service provider

We have insurance at maxi care Absa and our TV was collected and we were told that it cannot be repaired and we will get a new TV. After almost a month we still didn't get our TV. We have made numerous calls to find out what is happening and all the call centre can say is "it's out on Delivery". Out on delivery for 3 weeks, are you serious? I want to know why is this taking so long.

This is the worse insurance service provider I have ever dealt with. The least the can do is keep you on track of what is happening, but every time we must phone.