Worse experience with Teljoy - Don't the accounts department understand what is a full detailed account statement

I've got an account with Teljoy, for the last month I'm requesting for a FULL DETAILED ACCOUNT STATEMENT.

I just never received a full detailed account statement as requested. But keep on receiving each Monday morning a SMS stating that my account is in arrears.

I keep on requesting a explanation for which month my account is in arrears so that we can sort it out,

No one is ever getting back to you via email. The worse is my cell phone number was even wrong on their system after also requesting on a couple of occasions that this must get fixed.

I want to know how can my account be in arrears if I pay each month more than the amount that is requesting.

Hereby I'm request a full detailed account statement by email and a explanation how is my account in arrears on email.

Account Number - *** Email - ***