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Anon R
1 reviews | Active since Mar 2025
10 Mar 2025, 10:46
Worse customer service ever
I would just like to say that Teljoy's customer service is the worse that I've ever come across. I've been trying to cancel my rental agreement since December due to unemployment and I'm still waiting for proper feedback. Almost 3 months later, I am still waiting for them to come collect my rental units as they promised yet I am still getting invoices and being threatened with attorneys but they cannot do their job like they supposed to. I will never recommend them to anyone. They are a disgrace!
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Replies (3)
Teljoy's replyOfficial
10 Mar 2025, 10:50Hello Morgaine
Our team will urgently escalate your request to ensure your rental units are collected as soon as possible and that your account is updated accordingly. We will also review the invoicing concerns and any communications regarding attorneys to ensure that this matter is handled correctly.
Our team will urgently escalate your request to ensure your rental units are collected as soon as possible and that your account is updated accordingly. We will also review the invoicing concerns and any communications regarding attorneys to ensure that this matter is handled correctly.
A representative will be in touch with you shortly to provide a resolution.
Teljoy's reply10 Mar 2025, 10:50
Official
Hello Morgaine
Our team will urgently escalate your request to ensure your rental units are collected as soon as possible and that your account is updated accordingly. We will also review the invoicing concerns and any communications regarding attorneys to ensure that this matter is handled correctly.
Our team will urgently escalate your request to ensure your rental units are collected as soon as possible and that your account is updated accordingly. We will also review the invoicing concerns and any communications regarding attorneys to ensure that this matter is handled correctly.
A representative will be in touch with you shortly to provide a resolution.
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Anon R's updateReviewer Update
10 Mar 2025, 11:05Thank you because I am frustrated with the lack of professionalism and feedback from your customer care and collections department. Collection was promised almost 2 weeks ago and we are still waiting to arrange a date when we will be available.
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Anon R's update10 Mar 2025, 11:05
Reviewer Update
Thank you because I am frustrated with the lack of professionalism and feedback from your customer care and collections department. Collection was promised almost 2 weeks ago and we are still waiting to arrange a date when we will be available.
Teljoy's replyOfficial
10 Mar 2025, 11:09Hello Morgaine
We have escalated your request with urgency, and a team member will be in touch shortly to arrange a suitable collection date based on your availability. Please know that we are prioritizing this matter to ensure a swift resolution.
We have escalated your request with urgency, and a team member will be in touch shortly to arrange a suitable collection date based on your availability. Please know that we are prioritizing this matter to ensure a swift resolution.
Teljoy's reply10 Mar 2025, 11:09
Official
Hello Morgaine
We have escalated your request with urgency, and a team member will be in touch shortly to arrange a suitable collection date based on your availability. Please know that we are prioritizing this matter to ensure a swift resolution.
We have escalated your request with urgency, and a team member will be in touch shortly to arrange a suitable collection date based on your availability. Please know that we are prioritizing this matter to ensure a swift resolution.