What service?

I have been a loyal member for many many years, never missed a payment, never had any trouble, in fact I recently got a call to tell me they are happy with me as a customer blah blah blah stuff. However just over a month ago my dishwasher decided to start to trip the electricity and I reported it immediately (it was the first sign of any trouble after having it almost 3 years), the machine has been in for repairs for more than a month now and the best answer I can get out of anyone is that it is not repairable and there is water damage which I might be liable for .... seriously it is a dishwasher that leaked internally and shorted the wiring and tripped the electricity ... I did NOT leave out in the rain, I did NOT water it down with a hosepipe, it is a dishwasher that leaked water itself and you want to come tell me that it might be my problem. To top it all getting any further answers have been fruitless, Teljoy somehow claims they need a report from the 3rd party appliance repair people (even though they know about the extend of the damage), the 3rd party people say they have submitted the report twice, in the mean time I have paid my premium for the month that I have not had the machine for and we have been washing dishes by hand every night. I tried to phone this morning and I got the run around of note, "sorry customer care can't help, will put you through to technical repairs", technical repairs says "you must speak to your account representative ... going through" ... 10 minutes of elevator music while waiting for my account representative to answer and I gave up, all of this while calling from my cellphone for a call I am paying for is not my idea of good customer service. You guys are every quick to want to sell me a new product but after 3 years I have more than paid for the value of the dishwasher 3 times over and you um and ah over whether or not you need to replace it which is in the contract that repairs and replacement are part of the cost ... so far we have been doing all of the calling with any results not once anyone from Teljoy phoned me back ever not even once since the machine went in a month ago