We're at the Name and Shame stage Teljoy

So if you complain on HelloPeter you actually do get some customer service but isn't Teljoy rendering a service to the public and if you render a service than render it! Do not phone and apologize if you're not actually going to physically take action or see to it that the initial complaint submitted the 7th of September is still not resolved. Do not phone and state that you will see to it that this gets resolved and if you truly want your customers to stay loyal to your brand and your service, DO NOT send a notification that your complaint/issue/query will be addressed and/or resolved between 24 and 48 hours and not adhere to it. I'm livid and overall more than just disappointed at this stage. I also strongly advise not to phone me and state that I should have rather send it to you, Katie More instead of Audrey Shabangu??? That's the thing about a paper trail, you can scroll back and notice that you've actually been sending all your correspondence from day one to Customer Care, Katie and Audrey. Do you suggest that I should maybe copy the Managing Director of Teljoy as well for someone to actually do their job???? Or maybe I should miss a payment or two? Maybe when you do not receive your money you'll be more than willing to attend to this in a more speedily fashion.