1 reviews | Active since Jan 2025
Weird Service Levels
This company is weird. It delivers excellent service and then follows up with terrible service. It is like dealing with two separate companies at once.
My latest problem is after cancelling their service because of bad service. I received excellent service just to be let down again. This time I received a written confirmation that they will collect the rented TV's on the 20th of February and that my last debit order will be the 1st of February.
They collected the TV's on the 20th and now I receive an email and a statement that they will deduct the regular amount on the 1st of March.
Please cancel this debit order with immediate effect!
NB NB NB *** PLEASE DO NOT PHONE ME!!! WHATSAPP OR EMAIL ONLY *** NB NB NB
We sincerely apologize for any confusion and frustration regarding your cancellation and billing. We understand your concern and will escalate this matter immediately to ensure that the debit order for 1st March is cancelled as per your agreement.
Our team will provide an update via WhatsApp or email, as per your request. Please allow us some time to review and resolve this issue. If any further action is required on your side, we will communicate it via your preferred contact method.
We truly appreciate your patience and will work to correct this as soon as possible.
Best regards,
We sincerely apologize for any confusion and frustration regarding your cancellation and billing. We understand your concern and will escalate this matter immediately to ensure that the debit order for 1st March is cancelled as per your agreement.
Our team will provide an update via WhatsApp or email, as per your request. Please allow us some time to review and resolve this issue. If any further action is required on your side, we will communicate it via your preferred contact method.
We truly appreciate your patience and will work to correct this as soon as possible.
Best regards,