JM
JJ M
1 reviews | Active since Jul 2011
02 Feb 2026, 15:46
Washing machine broke second time - same problem.
My washing machine recently broke. I put in a repair request and you sent a technician out to check it. He found that the drive belt was damaged and it came off. He put it back and the machine worked again. Now the belt came off again and I have the same problem. On 4 December the technician sent me an sms stating he have a new belt for the machine. After returning from leave in January I messaged him about the belt. But he did not reply at the time. Yesterday the belt came off again and I messaged him again about it. He rep**** by saying I must contact KIC. Unexplained that it is under Teljoy and not KIC, but again he failed to reply. Now my machine is broken again because of the defective belt, and causing inconvenience to me because as a police officer I must regularly wash uniforms.
What can be done, and how soon can I be helped.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
02 Feb 2026, 15:52Hello Kobus
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide, especially given that this is a recurring issue and is affecting your daily responsibilities.
We acknowledge that the washing machine has experienced the same fault more than once and that a replacement belt was previously mentioned by the technician. We also apologise for the lack of follow-up and communication thereafter, as well as the incorrect redirection to KIC, as your agreement is indeed with Teljoy.
Please be assured that we will escalate this matter urgently with our technical team to ensure the issue is resolved properly and not just temporarily fixed. Given the nature of your work and the inconvenience caused, we will prioritise assistance and arrange for a technician to attend with the correct replacement part as soon as possible.
Thank you for your patience, and we apologise once again for the inconvenience caused. Our team will be in contact to provide an update and confirm the next steps.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide, especially given that this is a recurring issue and is affecting your daily responsibilities.
We acknowledge that the washing machine has experienced the same fault more than once and that a replacement belt was previously mentioned by the technician. We also apologise for the lack of follow-up and communication thereafter, as well as the incorrect redirection to KIC, as your agreement is indeed with Teljoy.
Please be assured that we will escalate this matter urgently with our technical team to ensure the issue is resolved properly and not just temporarily fixed. Given the nature of your work and the inconvenience caused, we will prioritise assistance and arrange for a technician to attend with the correct replacement part as soon as possible.
Thank you for your patience, and we apologise once again for the inconvenience caused. Our team will be in contact to provide an update and confirm the next steps.
Best regards,
Teljoy's reply02 Feb 2026, 15:52
Official
Hello Kobus
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide, especially given that this is a recurring issue and is affecting your daily responsibilities.
We acknowledge that the washing machine has experienced the same fault more than once and that a replacement belt was previously mentioned by the technician. We also apologise for the lack of follow-up and communication thereafter, as well as the incorrect redirection to KIC, as your agreement is indeed with Teljoy.
Please be assured that we will escalate this matter urgently with our technical team to ensure the issue is resolved properly and not just temporarily fixed. Given the nature of your work and the inconvenience caused, we will prioritise assistance and arrange for a technician to attend with the correct replacement part as soon as possible.
Thank you for your patience, and we apologise once again for the inconvenience caused. Our team will be in contact to provide an update and confirm the next steps.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide, especially given that this is a recurring issue and is affecting your daily responsibilities.
We acknowledge that the washing machine has experienced the same fault more than once and that a replacement belt was previously mentioned by the technician. We also apologise for the lack of follow-up and communication thereafter, as well as the incorrect redirection to KIC, as your agreement is indeed with Teljoy.
Please be assured that we will escalate this matter urgently with our technical team to ensure the issue is resolved properly and not just temporarily fixed. Given the nature of your work and the inconvenience caused, we will prioritise assistance and arrange for a technician to attend with the correct replacement part as soon as possible.
Thank you for your patience, and we apologise once again for the inconvenience caused. Our team will be in contact to provide an update and confirm the next steps.
Best regards,
JM
JJ M's updateReviewer Update
02 Feb 2026, 16:08Thank you. I van provide the communication with the technician should you require. I think you called me just now from a 011 number, but I accidentally declined the call.
JM
JJ M's update02 Feb 2026, 16:08
Reviewer Update
Thank you. I van provide the communication with the technician should you require. I think you called me just now from a 011 number, but I accidentally declined the call.
Teljoy's replyOfficial
02 Feb 2026, 16:19Hello Kobus
Please note that we will have our team contact you again.
Please note that we will have our team contact you again.
Best regards,
Teljoy's reply02 Feb 2026, 16:19
Official
Hello Kobus
Please note that we will have our team contact you again.
Please note that we will have our team contact you again.
Best regards,