very very unhappy customer

its been 80 days since i have written my last review regarding my appliance that I'm renting from Teljoy. I'm still sitting with my broken washing machine, complaint was logged within 3 days of delivery and when i wanted to cancel they want to charge cancellation fee, but if I must take another appliance they wont charge cancellation on the washing machine. up until today this has not yet been sorted as i am still sitting with the washing machine and Teljoy still expect me to pay every month. this has been going on since end of Oct 2025. now i don't know what to do anymore as I even phoned consumer regarding this. Every time you need to speak to someone else when you phone and all need to be explained over and over again. i have sent numerous whats up's, email and phone calls and spoke to numerous people. When you refuse to pay they want to come and collect your other goods.