VERY VERY POOR SERVICE!!!

I've been a client of Teljoy for many years. I added an item (tv) to my account. I app**** for the wrong tv and when they delivered the tv on Friday the 6th of September I wasn't home. I informed the consultant the Monday morning what my situation is and that I want to do an exchange, even if I have to re-apply for the correct one. I haven't signed the contract yet etc, so it shouldn't be a problem to do an exchange. He rep**** and said he sent it on to his manager. Didn't hear anything back. On the 10th of September I enquired again, once again said customer services will phone me back. I didn't hear anything from them.

I phoned again on Friday the 13th the afternoon. I spoke to 3 different people to help me with this. The Manager I spoke to said that the consultant who helped me will call me back shortly as he's the person who needs to do the exchange. Well, I'm still waiting for that call. I informed the consultant on Monday the 16th of September I want to cancel this contract. As I cant think how long it takes just to speak to the right person in charge to help me with this exchange as I've been trying to exchange the tv for 2 weeks now. Still, haven't heard ANYTHING back from them.

I've been a customer with Teljoy for many many years and this is by far the worse service I've received from them. Really disgusted in this poor service!