very poor Teljoy service

Opened an account with teljoy..firstly guys name was lucky i specifically asked if the first month is double order or what he said to me no its from the first month what u pay for the item..secondly i have paid everymonth on time some months more than i should have then getting a call to say in arrears i asked how lady said it went up!!!without any notice then paid the correct amount everymonth this month being my last month only to find out in arrears with R2400 how i dont know as i have all proof of payments..i have sent emails just to receive u neex to pay arrears and one more month before getting ownership..sent anouther email asking what branch can i go to and speak to a manager two weeks later still no reply...so fustrating..no feedback no calls..now i sit and wait...#win